Information about UK and International Shipping
All orders are sent via a courier of our choice, and we may change the couriers we use without notice, although the level of service will always be equivalent. We use Royal Mail as our UK delivery partner.
We always endeavour to ship orders as quickly as possible, but there may be delays over busy trading periods. Please be aware that the delivery time is the time frame in which the order will be delivered to you from the date of dispatch and not the date that order was placed.
If you have placed an order which includes an item which is on pre-order, the full order will be dispatched when all items become available.
If you are away from your address when delivery is attempted, the courier will usually put a card through your door allowing you to re-book a delivery or arrange collection. The courier attempt a delivery to a nearby neighbour or leave your parcel in a “safe place”, rather than redelivering the next day.
All orders are sent via a courier of our choice, and we may change the couriers we use without notice, although the level of service will always be equivalent. We use Royal Mail as our UK delivery partner.
We always endeavour to ship orders as quickly as possible, but there may be delays over busy trading periods. Please be aware that the delivery time is the time frame in which the order will be delivered to you from the date of dispatch and not the date that order was placed.
If you have placed an order which includes an item which is on pre-order, the full order will be dispatched when all items become available.
If you are away from your address when delivery is attempted, the courier will usually put a card through your door allowing you to re-book a delivery or arrange collection. The courier attempt a delivery to a nearby neighbour or leave your parcel in a “safe place”, rather than redelivering the next day.
Orders that are dispatched using a Tracked service are done so to provide extra security for the parcel. If the recipient opts to have this parcel left in a safe place, this is entirely the responsibility of the recipient. If the parcel is then subsequently lost we, as the sender, can accept no liability for any loss or damage to this parcel.
Courier returned items will be added back into our stock and your order credited back to you with the order total, minus delivery fees applicable. You will be required to place the order again to have the item(s) reshipped.
Please check your delivery and billing addresses carefully before confirming your order, as this could cause the order to be declined or a delivery made to an incorrect address. If a customer does input any incorrect address details on their order, which causes the parcel to be delivered incorrectly, we cannot hold any responsibility for this parcel, i.e. the customer will have to try to retrieve the parcel themselves, at their own cost.
Orders that are dispatched using a Tracked service are done so to provide extra security for the parcel. If the recipient opts to have this parcel left in a safe place, this is entirely the responsibility of the recipient. If the parcel is then subsequently lost we, as the sender, can accept no liability for any loss or damage to this parcel.
Courier returned items will be added back into our stock and your order credited back to you with the order total, minus delivery fees applicable. You will be required to place the order again to have the item(s) reshipped.
Please check your delivery and billing addresses carefully before confirming your order, as this could cause the order to be declined or a delivery made to an incorrect address. If a customer does input any incorrect address details on their order, which causes the parcel to be delivered incorrectly, we cannot hold any responsibility for this parcel, i.e. the customer will have to try to retrieve the parcel themselves, at their own cost.
Free shipping on orders over £80 until 30th April 2025.
Shipping charges are based on weight and the delivery service selected, please be aware that additional fees may be payable on entry into your country which are the sole responsibility of the recipient. Since 1st January 2021, orders shipped to the EU will be charged tax by your local authority.
It is the customer’s responsibility to check and confirm they are permitted to import products of this nature. Further advice should be sought from your local regulatory authority. Altitude Supplements will not be held liable for any orders which are refused entry and subsequently destroyed or returned to sender.
If you have not received your order within 21 working days of the dispatch date advised, please contact us at enquiries@altitudesupplements.com
Free shipping on orders over £80 until 30th April 2025.
Shipping charges are based on weight and the delivery service selected, please be aware that additional fees may be payable on entry into your country which are the sole responsibility of the recipient. Since 1st January 2021, orders shipped to the EU will be charged tax by your local authority.
It is the customer’s responsibility to check and confirm they are permitted to import products of this nature. Further advice should be sought from your local regulatory authority. Altitude Supplements will not be held liable for any orders which are refused entry and subsequently destroyed or returned to sender.
If you have not received your order within 21 working days of the dispatch date advised, please contact us at enquiries@altitudesupplements.com